BuzyTeam Privacy Policy

1. Overview

BuzyTeam is an online platform that provides workforce management and employee monitoring features such as screen recording, activity tracking, productivity tools, company intranet, chat, biometrics, geofencing, and AI processing and chatbot features for businesses, particularly those engaging offshore assistants.In order to provide you with the best user experience and protect your interests, we require all users of the Platform and/or App to comply with the following Terms of Use and the Privacy Policy.

This privacy policy (“Privacy Policy”) sets out how BuzyTeam collects, stores, uses, protects and shares your personal information. It applies to our website (https://www.buzy.team) and all related websites, applications, services and tools (together “the Platform”). By visiting or using the Platform you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.

Unless we obtain your written consent, we will not sell, disclose, licence or rent your personal information to a third party for that third party’s marketing purposes. You must be over 18 years of age to use BuzyTeam or have express parental/guardian consent, whereby your parent/guardian is also agreeing to abide by our policies and terms and indemnify us for your breach of any policies or terms.

We comply with the Australian Privacy Principles(APPs) under the Privacy Act 1988 (Cth) and, for the benefit and security of our international customers, we also give consideration to privacy requirements of other countries(including relevant data protection laws in India where aspects of the Platform may be processed/stored).

Employers (Account Holders) are responsible for ensuring lawful consent and notification to their employees/end-users in compliance with the Privacy Act 1988 (Cth), APPs, and any applicable state surveillance laws (e.g., Surveillance Devices Act 1999 (Vic), Surveillance Devices (Workplace Privacy) Act 2006, Privacy and Data Protection Act 2014 (Vic)or any other legislation in Victoria under common law and fair work principles).

By using the Platform, you consent to the terms of this Privacy Policy. If you don’t agree to any part of this policy or our Terms of Use, do not access our Platform or use any of our services as access and usage is conditional upon your acceptance of these terms as updated from time to time.

We reserve the right to amend this Privacy Policy at any time by posting the amended terms on the Platform. If we make material changes to this policy, we will notify you by means of a notice on our announcements board and/or other means (e.g., email to the Account Holder)so that you may access and review the changes. If you object to any changes, you may close your account or discontinue communication with us. By continuing to use the Platform after notice of changes has been sent to you or published on the Platform, you are deemed to have consented to the changes.

“Personal Information” includes sensitive information (as defined in the Privacy Act 1988 (Cth)) such as biometric data (e.g., facial recognition), identification documents (passport/driver’s licence), health-related medical certificates, screen recordings, activity logs, and AI interaction data. Information that has been made anonymous or aggregated so that it cannot be used, whether in combination with other information or otherwise, to identify a specific user is not personal information.

This Privacy Policy forms part of, and should be read together with, our Terms and Conditions and our Desktop End User Licence Agreement. The Platform is made available through our website, a desktop application and mobile applications for iOS and Android, and includes a number of artificial intelligence features. The personal information we collect, and the features that operate at any given time, depend on the Subscription held and the settings configured by the relevant Account Holder. In this Privacy Policy, an Account Holder is the organisation or person that holds the BuzyTeam account through which a user accesses the Platform (usually the user’s employer).

You understand that many online software packages including, but not limited to: Microsoft, Google Amazon S3, AI providers and Xero, store data in facilities which may not be wholly or in part, based on Australian shores, and therefore may not fall under the jurisdiction of the Australian Privacy Principles (APPs).  We and any third parties or software providers we engage now and in the future, will take all reasonable steps to provide for the security of such stored data to the extent possible and act in accordance with the terms as provided by those third parties and software packages (including standard contractual clauses or equivalent safeguards where required under APP 8).  You may refuse to work with us where you deem the risk of data breach to be greater than the convenience and cost effectiveness of the solution provided.  To disengage our services, please notify us in writing and we will take measures to remove your details from our system (subject to any legal retention obligations).

2. Collection of Information

We collect personal information in a number of ways, including:

• when you provide information directly to us in person, by phone or in writing (whether electronic, via our communication tools or otherwise);
• when you visit and/or use the Platform or App;
• in phone calls and emails with us;
• from third parties such as our related entities, service providers to us, operators of linked websites, applications and advertising on the Platform;
• when you are communicating with us regarding our services.

Third parties we integrate with (e.g., Google Drive/SharePoint for storage – limited to designated folders, AI providers for chatbot, payment processors such as Stripe)may also collect personal information in a number of ways, and this will be dealt with in their own privacy policies which you accept when engaging their services and integrating.  Such collection may include the above information we collect, plus:

• collecting information relating to communications between you and us relevant to the third party services, or between you and the third party;
• collecting information generated when creating programs or content specific to your situation;
• collecting information specific to their own privacy policy and system requirements for provision of services that may be different and in excess of the information requirements we have to enable service provision;
• collecting biometric data (e.g., facial recognition/selfie for login verification), geolocation/geofencing data, device identifiers, screenshots/screen recordings (capturing screen activity, applications used, mouse/keyboard movements to detect idle time), time and attendance records, HR data (including passport/driver’s licence copies for ID verification – not stored in client Google Drive but in our secure BuzyTeam systems), performance metrics, chat/intranet communications, and AI chatbot transcripts (for platform improvement unless the user explicitly opts out in writing).

Personal information is collected only as necessary for HR/verification functions and with appropriate consents.

Employers (Account Holders) warrant that they have obtained all necessary consents from their employees/end-users for the collection, use, and disclosure of such data, including under APP 3 and APP 6, and any applicable workplace surveillance laws. BuzyTeam relies on these representations.

3. What we collect

We collect the following types of personal information in order to provide you with access to and use of the Platform and for the purposes provided for in this Privacy Policy(including to deliver monitoring, HR, AI, and productivity features):

• your name, telephone number, email address, physical address and other contact information;
• information you provide through our customer support;
• the type and volume of services/subscriptions you are looking to purchase leads for;
• what type of integrations you are using(e.g., Google Drive – limited folder access, own AI providers);
• your IP address, cookies and other tracking information;
• information we may receive from third party providers or integrated systems;
• financial information such as credit card or bank account numbers provide by you, though note any information stored in Stripe is not stored with us nor collected by us personally;
• other services linked to your account such as a Microsoft account or any account with those parties noted in this policy as a third party;
• what devices you use for interacting with our services;
• pricing information for use in reporting once identified;
• records and content of communications with us or any other person including when using Platform communication tools(eg. chat, intranet);
• personal information based on your activities on the Platform;
• engagement metrics, information on what device you’re using to access our content, optional health reports and survey information;
• personal information you provide to us through any discussions boards, correspondence, user information pages, disputes, or shared by you from other social applications, services or websites;
• to the extent permitted by law, other personal information provided by or obtained from third parties (such as a credit bureau) including navigation and demographic data and credit check information;
• additional personal information we ask you to provide to verify your identity or when we suspect that you are in breach of our Terms of Service, this Privacy Policy or other Platform policies (including your personal ID and your answers to any questions we pose to you);
• personal information from your interaction with the Platform and its content and advertising, including device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the Platform, mobile network information, time, date, referring URL, the type of operating system and browser, ad data, IP address and standard web log data; and
• screen recordings/screenshots, activity logs (including idle time, application usage, keystrokes/mouse movements for productivity), biometric/facial recognition data for authentication, HR records (e.g., limited medical certificates, performance journals), AI chatbot interaction data (transcripts for development/improvement – consent required unless opted out in writing), and training/onboarding data;
• candidate and applicant information collected through our recruitment and applicant tracking features, including CVs, contact details, work history, qualifications, the content of applications and interviews, and any screening assessments, rankings, interview summaries and recommendations generated in respect of a candidate;
• the content of emails and other communications sent to or from any shared mailbox (including a shared HR or support mailbox) that an Account Holder connects to the Platform, together with related attachments, assignment records and audit-trail information;
• voice messages and voice recordings made through the App, and any transcripts, translations, summaries and action items generated from your chats, calls, meetings or other communications using our artificial intelligence features;
• location information collected through the App where enabled by the Account Holder, including GPS location used for clock in and clock out, geofencing events and, where the relevant setting and device permission are enabled, ongoing location while the App is in use; and
• workflow recordings and screenshots captured for the purpose of generating training materials and standard operating procedures, which may include personal information appearing on screen at the time of capture.

Personal information is collected only as necessary for HR/verification functions and with appropriate consents.

4. Data you may provide to third parties

When interacting with us, you may be asked by third party providers to provide the following types of personal information in order to provide you with access to and use of the Platformand for the purposes provided for in this Privacy Policy.  We do not store this information and when you are providing this information, you are doing so in accordance with and acceptance of the privacy policy and terms of use of each of the third party providers, including but not limited to: Stripe for payments – here is their privacy policy and terms of use and other payment providers. We may also use AI systems to provide enhanced services to you(e.g., custom or BuzyTeam-provided chatbot, performance analysis, project management). You consent to the recording and use of chat bot interactions for AI development and improvement unless you specifically opt out in writing.

Note on use: If you use the AI chat bot for legal issues, privilege may be waived. BuzyTeam takes no responsibility for such use.

5. How personal information is used

Our principal purpose in collecting, using and storing your personal information is to provide you with access to and use of the Platform in a personalised, safe and efficient manner. You consent to us collecting, using, storing and sharing your personal information to:

• operate the Platform, the App, generate content and provide customer support and billing services (including updates and improvements);
• provide the services requested by you;
• provide you with information via blogs, general email and online correspondence and newsletters;
• research, develop and improve our services;
• to conduct surveys to determine use and satisfaction with our services;
• to generate statistics in relation to the Platform;
• detect, investigate and prevent potentially unlawful acts or omissions or acts or omissions with the potential to breach our Terms of Service, this Privacy Policy or other policies;
• enforce our Terms of Service, this Privacy Policy or other policies;
• verify information for accuracy or completeness (including by way of verification with third parties);
• report internally and to investors regarding revenue and financial metrics of BuzyTeams;
• combine or aggregate your personal information with information we collect from third parties and use it for the purposes set out this Privacy Policy;
• contact you at your contact details we have collected, by way of voice call, post, text message or email;
• aggregate and/or make anonymous your personal information, so that it cannot be used, whether in combination with other information or otherwise, to identify you;
• collect fees, resolve disputes and to identify, test and resolve problems;
• notify you about the Platform and/or App, and any updates to either or to our policies and Terms of Use from time to time; or
• supply you with generalised, targeted or personalised marketing, advertising and promotional notices, offers and communications based on your preferences, and measure and improve our marketing, advertising and promotions based on your ad customisation preferences.
• operate employee monitoring, time tracking, screen recording, HR, AI chat bot, intranet/chat, and productivity features;
• improve AI models via consented data (opt-out available in writing);
• enable business owners to review encrypted performance data/screenshots;
• facilitate insurance/compliance (e.g., cyber insurance references)
• manage community/chat features (with owner moderation rights for harassment/defamation).

6. Artificial Intelligence Features

The Platform includes a range of features that use artificial intelligence (AI) to assist Account Holders and their users. Depending on the Subscription and the settings selected by the Account Holder, these may include an AI business assistant, AI chat transcription, translation, summaries and action items, AI-assisted recruitment, and AI-generated training materials and standard operating procedures. This section explains how personal information is collected and used in connection with those features, and should be read together with the more detailed provisions of our Terms and Conditions and Desktop End User Licence Agreement.

AI features are provided to assist human decision-making, not to replace it. AI-generated outputs are produced automatically, may be incomplete, inaccurate or out of date, and should be reviewed by a person before they are relied upon. They do not constitute legal, human resources, payroll, financial, recruitment or other professional advice. Where AI features inform decisions about individuals, those decisions are made by the relevant Account Holder, which is responsible for applying appropriate human review and for giving affected individuals any notice required by law.

AI business assistant. The AI business assistant analyses organisational knowledge made available to it by the Account Holder, such as HR policies, standard operating procedures, training materials and other internal documentation, in order to answer questions, generate summaries and suggest actions. That material, and the questions put to the assistant, may contain personal information, which we process to operate the assistant for the Account Holder and otherwise in accordance with this Privacy Policy. The Account Holder is responsible for the material it makes available to the assistant, including for ensuring that it is entitled to use that material and that the personal information within it may lawfully be processed for this purpose.

Chat transcription, translation, summaries and action items. Where these features are enabled by the Account Holder, chats, calls, meetings and other communications conducted through the Platform may be recorded, transcribed, translated, summarised and converted into action items using AI. This involves collecting and processing the content of those communications and, where voice features are used, voice recordings. These features are configured and controlled by the Account Holder, which is responsible for enabling them only where lawful, including for giving any notice and obtaining any consent required under workplace surveillance, recording, privacy and data protection laws, and for ensuring that participants are aware that recording or transcription is taking place. Transcripts, translations and summaries are generated automatically, may not be accurate, and should be reviewed before being relied upon.

AI-assisted recruitment. Our recruitment and applicant tracking features may use AI to screen CVs, rank candidates, prepare interview questions and summaries, and make recommendations to recruiters. Where an Account Holder uses these features, we collect and process personal information about candidates and applicants on the Account Holder’s behalf. The features are intended only to assist the Account Holder’s recruiters; they do not make recruitment or employment decisions, which remain the sole responsibility of the Account Holder. As the organisation collecting the candidate’s information, the Account Holder is responsible for giving candidates any privacy notice required by law, for obtaining any necessary consents, for applying meaningful human review to AI-assisted assessments, and for ensuring that its recruitment practices comply with applicable privacy, anti-discrimination and employment laws.

AI-generated training materials and standard operating procedures. The Platform allows Account Holders to generate training materials and standard operating procedures using AI, including by capturing browser-based workflows and screenshots. Material captured for this purpose may include personal information that is visible on screen at the time of capture. The Account Holder is responsible for ensuring that the workflows and screens it captures are appropriate, and that any AI-generated documentation is reviewed and verified before it is relied upon or distributed.

AI processing and third-party providers. Some AI features are provided using technology supplied by trusted third-party AI providers engaged by us. Information submitted to those features may be processed by those providers on our behalf, including outside Australia, as described in the section on how we transfer your personal information. We take reasonable steps to ensure that such processing is subject to appropriate safeguards. Unless you or the Account Holder have expressly agreed otherwise, we do not use your personal information to train publicly available AI models. As noted elsewhere in this Privacy Policy, you consent to the recording and use of AI interactions for the development and improvement of our services unless you opt out in writing, and you should not use the AI features in connection with any matter over which legal professional privilege is claimed.

7. Desktop and Mobile Applications

Some features of the Platform are delivered through a desktop application and through mobile applications for iOS and Android. The two have different purposes and collect different information. In each case, the monitoring and tracking features are optional and are enabled, configured and controlled by the Account Holder. We collect personal information through these applications only to the extent that the relevant features have been enabled and, where the device requires it, the user has granted the necessary permissions.

Desktop application. Where it is installed and enabled by the Account Holder, the desktop application supports features including attendance, time tracking, task and ongoing task management, productivity reporting, team chat, notifications and calendar and, where the Account Holder enables them, screenshot capture and the recording of application and website usage. These features may collect personal information about a user’s activity on their device during working time, including login and logout times, active and idle time, the applications and websites used, and any screenshots captured. This information is collected to provide the workforce management, attendance and productivity features selected by the Account Holder.

Mobile applications. The mobile applications support features including mobile clock in and clock out, GPS attendance, geofencing, leave applications, team chat, voice messages, calendar and task management. Where enabled by the Account Holder and permitted by the device’s settings, they may collect location information, including GPS location used to verify attendance, geofencing events, and ongoing location while the application is in use. Location information can be sensitive. It is collected only where the Account Holder has enabled location features and the user has granted the relevant device permission, and it is used for the attendance and workforce management purposes configured by the Account Holder. A user may decline or later withdraw location and other device permissions through their device settings, although some features may then not work.

Employer-controlled monitoring and device access. Location tracking, screenshot capture and the other monitoring features are controlled by the Account Holder and not by us. The Account Holder decides which features are enabled and on which devices the applications are installed, and is responsible for managing user access to the applications and to employee devices, and for ensuring that its use of these features complies with applicable workplace surveillance, privacy and employment laws. Where the applications are installed on a user’s personal device, the Account Holder remains responsible for those obligations. Questions about monitoring on a particular device or account should be directed to the relevant Account Holder.

8. Account Holder Responsibilities and Configuration

Where you access the Platform through an account held by your employer or another organisation, that organisation is the Account Holder. As between us and the Account Holder, the Account Holder owns the business data that it and its users enter into or generate through the Platform, including employee records, chat history, projects, tasks, training content, standard operating procedures, uploaded documents, recruitment data and reports. We act solely as the provider of the software and process that data on the Account Holder’s behalf in order to provide the Platform. The Account Holder is responsible for how it uses the Platform in relation to its personnel and for complying with the privacy and other laws that apply to it as an employer or organisation.

Configuration. The Platform is highly configurable. The Account Holder sets up and maintains its own configuration, including departments, roles and permissions, attendance rules, leave policies, approval workflows, AI features, monitoring settings and notifications. What personal information is collected through the Platform, and how it is used, depends on the configuration the Account Holder selects. The Account Holder is responsible for configuring these settings correctly and lawfully, and we are not responsible for any issue arising from incorrect or incomplete configuration by the Account Holder or its users.

Roles and Permissions. The Platform includes a granular permissions system that allows the Account Holder to decide which of its users may access particular modules and information, such as HR, projects, training and reports. The Account Holder is responsible for assigning, reviewing and revoking these permissions and access rights, for ensuring that access to personal information is limited to users who are authorised to have it, and for promptly removing access for users who no longer require it.

Shared mailbox. The Platform includes a shared mailbox feature that allows an Account Holder to connect shared email accounts, such as an HR or support mailbox, assign incoming messages to team members and maintain an audit trail of responses. Where this feature is used, the content of the connected mailbox, including emails, attachments and related metadata, is processed and stored in order to provide the feature. That content may include personal information about the Account Holder’s personnel and about third parties who correspond with the mailbox. The Account Holder is responsible for managing access to the shared mailbox, for the content of communications sent and received through it, and for ensuring that its use of the feature is lawful.

9. How we store and secure your personal information

While we use best endeavours to implement safeguards in an effort to protect your information, given the nature of the internet, no security system is impenetrable. BuzyTeam does not guarantee 100% security but uses best endeavours and maintains cyber insurance ($10M where applicable). Clients must maintain their own insurance and fully indemnify BuzyTeam where required.

We cannot provide any guarantees of absolute safety of that information from others, when the information is being stored with us or transmitted through integrated systems.

We will only collect identification documents (e.g., passport/driver’s licence copies) for HR verification purposes only, stored securely in BuzyTeam systems (not client storage). Medical information collected is limited (e.g., certificates only).

Data is stored in Australia and India with appropriate safeguards. Screen data is encrypted and access limited to authorised business owners. If you receive an email not from BuzyTeam but bearing our logo or similar identifying mark, this is highly likely to be a phishing scam and you should not respond. If you have concerns or queries, contact us to discuss.

It is your responsibility for securing storage and access to the information you provide when using our service, not ours. You should speak with your IT division around using SSL and two factor authentications, and any other methods of security in your own systems, along with using caution when integrating into our systems. You should bring your own storage (Google Drive/SharePoint/S3 – limited folder access).

10. How we transfer your personal information

In the event that we need to transfer and/or store your collected information outside of your country of residence, generally for the purpose of enabling services to be provided via third party integrations you have selected, we take care in protecting that information within our control. Given privacy laws may vary from region to region, we not only comply with the privacy laws of Australia, but also take guidance from those in the region your information may be transferred to, to a reasonable extent, given the type and sensitivity of information being transferred. Software processes may occur in Australia and India. Transfers comply with APP 8and applicable laws.

11. How to access and control your personal information& Opting Out

You have the right to request a copy of your information and for your information to be deleted or restricted at any time. Given we store limited information, you may be required to make the same request from those third parties who you have integrated into our services also and this will be your responsibility to communicate directly with those third parties given such information is not in our control nor do we have any rights to supply it to you, or amend or delete it in any way.

You may deactivate your account at any time however please note that we are legally required to retain some information for record keeping purposes and may be required to retain information to finalise provision of services provided to you. We may also retain course analytics for 24 months, billing records for 7 years and support tickets for 24 months.

If you think your information has been used by another person to provide our services, you may request that we delete your account. You are solely responsible for ensuring the safety and security of your account and your storage of passwords. Should you make a request to delete your account, we reserve the right to investigate the matter prior to deleting the account, to ensure the integrity and safety of our own system and to provide information on the unauthorised access if legally required of us.

You may opt out of personalised communications, though even after opting out, you may still receive some general communications. You will be responsible for opting out of communications sent by third parties as we are unable to make this request on your behalf, and opting out may impact the services that can be provided to you. You may request to opt out from third parties who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioural Advertising or are members of the Network Advertising Initiative or. You can find out more here:http://www.youronlinechoices.eu, http://www.aboutads.info and http://optout.networkadvertising.org/.

Specific opt-out for AI data recording may be available in writing. Employees exercise rights primarily through their Employer (Account Holders).

Where a feature is enabled and controlled by an Account Holder, such as workforce monitoring, location tracking, recruitment or the AI features, an individual’s ability to access, correct, restrict or opt out of the related personal information is generally exercised through that Account Holder. If you are an employee or other end-user and you make a request of this kind to us directly, we may need to refer it to the relevant Account Holder, who controls that information. Nothing in this Privacy Policy limits any right you have under the Privacy Act 1988 (Cth) or other applicable law.

12 Disclosure to third parties

Notwithstanding section 9 above, you agree that we may disclose your personal information to:

• enable you to use our services that integrate with third parties;
• enforce our Terms of Service, this Privacy Policy and other policies;
• comply with any applicable law, request by a governmental agency or regulatory authority or legally binding court order;
• respond to or resolve claims that a member has violated the rights of others;
• protect a person’s rights, property or safety;
• report to, train, work with and/or obtain advice from our directors, staff, contractors, professional advisers and related entities;
• engage with outsourced service providers who assist us to provide its services such as information technology providers and marketing advisers (including in relation to fee collection, fraud investigations and Platform operations);
• engage with third parties to whom you expressly ask us to send, or consent to us sending, your personal information including to insurance providers (as interested party), AI subcontractors, storage providers (limited access). Account Holders are liable for third parties (e.g., accountants) they add as “team members”.;
• work with credit agencies (including regarding missed and late payments or other defaults or breaches on your account); or
• work with and report to such entities that we propose to merge with or be acquired by and in such case, we will require that the new entity following the merger or acquisition adhere to this Privacy Policy.

13. Use of Cookies

• We (or a third party providing services to us) may use cookies, pixel tags, “flash cookies”, or other local storage provided by your browser or associated applications (each a Cookie and together Cookies). A Cookie is a small file that stays on your computer or device until, depending on whether it is a sessional or persistent cookie, you turn your computer or device off or it expires (typically between 7 and 30 days depending on user settings).
• Cookies may be used to provide you with our range of services including to identify you as a user or member of the Platform, remember your preferences, customise and measure the effectiveness of the Platformand our promotions, advertising and marketing, analyse your usage of the Platform, and for security purposes.
• Cookies may collect and store your personal information. This Privacy Policy applies to personal information collected via cookies. You may adjust your internet browser to disable cookies. If Cookies are disabled, We may not be able to provide you with the full range of Our services.
• You also may encounter Cookies used by third parties and placed on certain pages of the Platformthat we do not control and have not authorised (such as webpages created by another user). We are not responsible nor liable for the use of such Cookies.
• The Platformmay also include links to third party websites (including links created by users or members) and applications and advertising delivered to the Platformby third parties (Linked Sites). Organisations who operate Linked Sites may collect personal information including through the use of Cookies. We are not responsible nor liable for Linked Sites and recommends that you read the privacy policies of such Linked Sites before disclosing your personal information.

If you wish to restrict or block cookies you can set your internet browser to do so – click on the following link for more information: www.aboutcookies.org.

14. No Spam, Spyware or Spoofing

• You are prohibited from engaging in spam, spyware or spoofing type activities, regardless of whether directed towards us or other users of us.
• You must not use the Platform to send, upload or distribute spam, viruses or malicious, illegal or prohibited content to the Platform or otherwise send content that would breach our Terms of Service or this Privacy Policy.
• You are not permitted to add a user or member to our mailing list (postal or email details included) without the written consent of a user or member.
• We may (or we may engage a third party service provider to) take steps to scan and filter messages to check for spam, viruses, phishing attacks and other malicious activity or unlawful or content prohibited by this Privacy Policy and our Terms of Service.
• To report spam, spyware or spoof activities to us, please email us on the details below.

15. Storage and security

• We store and process your personal information on our host’s servers, currently located in multiple locations around the world. You consent to the transfer, storage and retention of that information onto the servers of our host provider used from time to time by us, regardless of the location of those servers.
• We have taken steps to protect your personal information by contracting with a third party to provide technical and security measures. These measures are designed to mitigate, but do not guarantee against, the risk of loss, misuse, unauthorised access, disclosure and alteration.
• The third party providers will advise in their own policies and terms where data is stored.  Where possible, we will use best endeavours to store data in the country where your business operations are, for example if you are an Australian company, we will consider Australia the better option for storage of your data, however we reserve the right to store the data in any location that is secure and deemed the right option by our development team from time to time.

16 Contact Us

If you have a question regarding this Privacy Policy, would like to amend your Personal Information stored securely by us or you would like to make a complaint, please contact the Privacy Manager at

Email:   support@buzy.team

Phone:  1300 157 208

17. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia. Disputes subject to exclusive jurisdiction of Victorian courts.

18. Liability

Limited as per professional standards legislation.